• Visitor Services Manager

    Posted: 11/22/2021

    Payment and Schedule: This is a full-time position (40 hours a week), with weekend and evening shifts expected on a regular basis.

    Requirements

    • ●  A passion for people, museums, and American history and art

    • ●  Minimum 2 years of experience in a visitor facing role at a comparable organization

    • ●  Experience in hospitality, retail, attractions, or cultural organizations preferred

    • ●  A Bachelor’s in business management, communications, museum studies, or a

      comparable field is required.

    • ●  Knowledge of admissions, POS, and online ticketing systems

    • ●  Ability to work with individuals from a wide variety of ethnic, cultural, and economic

      backgrounds

    • ●  Ability to identify and positively resolve visitor issues in the moment; strong decision

      making skills necessary

    • ●  Must be able to work weekends, holidays, and special events as necessary

    • ●  General knowledge of information technology and business software applications; must be

      highly proficient using Microsoft Office Suite

    • ●  Effective and persuasive communication skills; able to write and speak clearly and present

      information to a wide variety of internal and external stakeholders

    • ●  Must be able to stand and move around public areas of the museum for extended periods of

      time

    • ●  Foreign language skills a plus

  • OFFICERS

    Chair
    Caryl Dlugy  |  Get in Shape for Women

    Vice Chair
    Sona Antonyan | Russian School of Math

    Treasurer
    Veronica Tamburrini-Caira  |  Enterprise Bank

    Secretary
    Fred Johnson  |  Town Meeting Member

    DIRECTORS
    Sumeit Aggarwal | FinHive

    Tim Caldwell | Takeda

    Cleveland Coats Jr. |  Executive Protection Programs

    Filippo DeMagistris |  il Casale

    Gardy Desrouleaux | Craft Food Halls

    Pete Lally  | Spectacle Management

    Sherri McCormack   |  Middlesex Community College

    Rebecca Reynolds Moore | InANutshell

    Jim Tarpey  |  Tarpey Insurance

    Brian Yurovich  |  Edward Jones

    Ad Hoc Members
    Glen Kernusky  | Hanscom Air Force Base

    Casey Hagerty   |  Lexington Economic Development

    STAFF

    Executive Director
    Erin Sandler-Rathe

    Bookkeeper
    Susan DeRosa