• Visitor Services Manager

    Posted: 11/22/2021

    Payment and Schedule: This is a full-time position (40 hours a week), with weekend and evening shifts expected on a regular basis.


    • ●  A passion for people, museums, and American history and art

    • ●  Minimum 2 years of experience in a visitor facing role at a comparable organization

    • ●  Experience in hospitality, retail, attractions, or cultural organizations preferred

    • ●  A Bachelor’s in business management, communications, museum studies, or a

      comparable field is required.

    • ●  Knowledge of admissions, POS, and online ticketing systems

    • ●  Ability to work with individuals from a wide variety of ethnic, cultural, and economic


    • ●  Ability to identify and positively resolve visitor issues in the moment; strong decision

      making skills necessary

    • ●  Must be able to work weekends, holidays, and special events as necessary

    • ●  General knowledge of information technology and business software applications; must be

      highly proficient using Microsoft Office Suite

    • ●  Effective and persuasive communication skills; able to write and speak clearly and present

      information to a wide variety of internal and external stakeholders

    • ●  Must be able to stand and move around public areas of the museum for extended periods of


    • ●  Foreign language skills a plus


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