• Head Teller

    Job Description
    Retail Banking – Customer Service
    Lexington, MA


    Company Overview
    About TD Bank, America’s Most Convenient Bank®
    TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
    TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.
    Job Description
    The Head Teller NMLS registered provides legendary Customer Service while supervising the Teller and/ or Platform team.
    The Head Teller NMLS registered must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
    • Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain.
    • Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
    • Provides exceptional Customer service.
    • Demonstrates competency and accountability with Store operational standards.
    • Provides leadership, conflict resolution, process improvement and communication to the Teller line.
    • Coaches team members on identifying sales opportunities and referring Customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals.
    • Manage Teller Paid Time Off (PTO) within the PTO staffing model.
    • Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR guidelines.
    • Must be eligible for employment under regulatory standards applicable to the position.
    • Maintain current HR and Retail Leadership training requirements.
    • Excellent organization, interpersonal and communication skills.
    • Sound judgment in decision making and problem solving.
    • Ability to multi-task and maintain order on Teller line.
    • Demonstrated knowledge of Outlook, Lotus Notes, Word and Excel.
    • Primarily work in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and regional meetings.
    • Ability to supervise/ lead Teller line.
    • Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
    Contact Information
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